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Reviews of Fritch Inc

3

(Based on 66 rated reviews)

35

12-Sep-2018

Salesman promised installation 2 to 3 weeks after signing contract. Installation started in second week after signing the contract. Had problem installing delivered fan coil in attic due to size. Smaller fan coil received same day and installed next day.
35

02-Aug-2018

You have served us well for many years. We are very satisfied. You are dependable and quick to respond. Thanks for keeping our home cool when it’s hot and warm when it’s cold!
35

02-Aug-2018

Ac crew showed up early morning to begin work- pleasant surprise since we were 1 week ahead of the first estimate! All staff were pleasant, professional, and answered all questions we had. Also appreciate the $150 Fritch Fund Credit! Thank You for a great install!
35

12-Jul-2018

Greg and the guys were great- answered my questions. They were probably glad the job was nearby. I was kept up to date during the entire process. I appreciate the proactive manner when I was asked where to place the ductless AC Units. I took their suggestions- was glad to have them. Thanks Tons!
35

25-May-2018

Product or service reviewed: Thermostat

In and out with professional, neat, clean, and knowledgeable service techs. We had an issue with our heat not turning off but trouble shooting to new Thermostat solved the problem.
35

23-Apr-2018

Product or service reviewed: Oil Tank

Our Oil Tank was removed (in ground) last June. A new Oil Tank was placed in the basement. All the workmen at Fritch were always very professional, persistent, on time: this includes all service staff. Thanks for all the efforts. Would not hesitate to recommend Fritch!!
35

15-Mar-2018

Product or service reviewed: AC

The service Tech, that took care of our issues was very courteous and especially professional. You are definitely going to be the company we will call when repairs/ service are required.
35

06-Dec-2017

Product or service reviewed: Service Contract

I am a long time customer and have always been very satisfied with the service provide by your staff.
35

06-Dec-2017

Product or service reviewed: Heat Pump

Good work-Very pleased with the coordination effort from sales to administrative staff, to technicians; who installed our Air Conditioning / Heat Pump, and our new Oil Tank. Also the coordination with the Environmental technicians who removed our in- ground Oil Tank!
35

24-Oct-2017

Fritch always what they advertise by their work, professionalism, expertise, and knowledgeable employees. Comfort to mind and home.
35

16-Oct-2017

We could not have been more pleased with the people who did the work. Very easy to have around, a pleasure to know. Of course we can’t pronounce on the product itself until the next hot weather- probably 2018!
35

18-Jul-2017

After the job was completed, there was nothing that needed cleaning. Spotless is the word to describe Fritch.
35

19-Apr-2017

The installers were very polite and professional. They took great care with the work space (laying down drop cloths, tidying up, etc.) We are very pleased with the quality of work.
35

20-Mar-2017

Very pleased with your service for the past 50 plus years.
35

02-Mar-2017

Your entire team was exceptional from the receptionist who took my first call, to the salesperson who responded quickly and efficiently, to the work team who were so courteous and resourceful. They had to take out a set of steps to get the new oil tank in, and then even repaired the steps when finished. They arrived promptly at 8:00 a.m. and were completely finished by 1:00 p.m. including draining the old tank, a new oil delivery refill, and patching concrete areas which they had to break through to install new hardware. You have an amazing team. We have switched to Fritch. Thank you all!
35

01-Feb-2017

Servicemen were very professional, answered my questions, very clean around worksite and cautious about safety. Seemed very knowledgeable, were down to earth, pleasant to deal with and look forward to replacing more furnaces with Fritch.
35

21-Dec-2016

We are very satisfied with the replacement of our central air conditioning unit. The installers were very professional. They explained each step of the installation and operation of the new unit and thermostat. What sold us on Fritch Inc. was the availability and honesty of Mat Pirozzi!
35

30-Nov-2016

I didn't even know your installers were even in the house. They were professional and did a terrific job! I was thrilled they completed a two day job in one! Will certainly recommend Fritch to my friends.
35

21-Nov-2016

The crew who worked here earned top scores. After the job was finished, I detected a light humming noise that was not present previously. I called and that day the same crew returned and solved and corrected the problem. A problem that was not of their doing, but a result of the original installation of air return grid.
35

08-Nov-2016

Very satisfied with installation. Installers very knowledgeable, courteous and neat. Would recommend to others.
35

20-Oct-2016

Installers were very helpful and friendly. Explained everything and showed where everything was and how it worked. My father lives by himself and is 89. Treated him with much respect (don't find that a lot nowadays.) Worked quickly to get issues resolved during a heat wave. Greatly appreciate that!
35

13-Oct-2016

Our 12 years experience with your service department made us want to continue with Fritch. The service techs are great! The installers couldn't have been better and we worked together to come up with a thorny code issue. Thanks to all.
35

26-Jul-2016

We are pleased with the whole process from sales quote by Rick Gower to the installation by the 2 awesome technicians!
35

01-Jul-2016

Installers very courteous. Answered all my questions. You must treat your workers well because they stay. That alone says a lot about the company. Seasoned employees-PRICELESS!
35

30-Jun-2016

Fritch has on outstanding reputation. Justin and Jake did an outstanding job. They were polite, courteous and left the job each day in immaculate condition. I would strongly recommend Fritch to my friends.
35

24-May-2016

Appreciated the approach of your salesman, Mat Pirozzi. Sincere and knowledgeable. Sized up our situation perfectly and didn't try to oversell us as two other companies did. Nor did he bad mouth other companies - Commendable....In my case a real turnoff. I was most impressed.
35

09-May-2016

I big shout out to Fritch! Complete HVAC replacement, gas conversion, duct replacement, and oil tank removal. Very knowledgable in making recommendations, very qualified and friendly technicians, and very clean when they left. I would recommend Fritch for your HVAC needs.
35

22-Apr-2016

Thank you. I am very happy with the service and the product.
35

22-Apr-2016

We have been customers of Fritch for 24 years, because of the excellent customer service!
35

14-Mar-2016

Excellent service and response. Have been a satisfied Fritch customer for 35 years. Always prompt service. Courteous employees.
35

26-Feb-2016

After working and living in downtown Bethlehem for over 25 years, I've watched as the Fritch company remained strong and exhibited growth. I think they supply only the finest heating and cooling skilled employees. I highly recommend the company.
35

12-Nov-2015

The install started within 24 hours of signing the contract - amazing! I had a radiator leak day of install, technician returned that night and did the repair. Customer service is top notch!
35

05-Nov-2015

Greg and the guys went out of their way to insure that we continued to have heat throughout the installation of our new furnace. We have a 94-year-old house guest and so their efforts were necessary and greatly appreciated.
35

05-Nov-2015

I have dealt with Fritch since 1983 when I first bought my home. You have never let me down! That's why you have done all air conditioning, water heater and furnace installation work for me. Thanks a million!
35

09-Sep-2015

I am very pleased with my decision to purchase the Carrier Infinity Heat Pump System. In addition to being extremely quiet, I feel a sense of security knowing that this system will be dependable and efficient for many years to come. I also appreciate the professionalism, knowledge and skill of the installation technicians.
35

09-Sep-2015

Installers very, very courteous, professional in answering any and all questions. I would certainly recommend your company and installers to others. Nice, neat and courteous gentleman installers.
35

09-Sep-2015

It was a great experience! We have a child who requires the cleanest environment possible. Kudos to your entire staff!
35

09-Sep-2015

Great job! Keep up the good work!
35

09-Sep-2015

Very satisfied with the work and the workers were very efficient, courteous and helpful. From beginning to end having my generator installed was an effortless procedure.
35

10-Jul-2015

The lead technician, Ron, was pleasant and very fastidious. He stopped whatever he was doing when approached and answered all of our questions thoroughly. He sought our approval and input when accomplishing a number of tasks. When the local code inspector viewed the installation he had only two comments "Oh, good. They used black pipe to run the natural gas line." and "They did a neat installation." We are very pleased with the workmanship, customer service and quality of the products we chose. Please pass on our personal appreciation to all of your staff who helped in the installation and a special acknowledgement and thank you to Ron.
35

10-Jul-2015

We were very pleased with the service provided by Fritch. The installers were courteous and friendly. The house was cleaned after the work was completed and we love our air conditioning!
35

10-Jul-2015

As a cat owner I really worry about workman coming to the house. However, the two men installing my A/C unit were kind enough to take the extra minute to close doors behind themselves. They were both very nice and answered all of my questions.
35

10-Jul-2015

First class communication, fair price combined with great customer service. I've referred someone to Fritch today!!
35

22-May-2015

The technicians that replaced our oil tank were thorough and conscientious in performing their work. They did an excellent job and are an asset to the Fritch organization. Thank you!
35

06-May-2015

Justin and Ron were professional, courteous and friendly. They obviously knew what they were doing and I felt quite comfortable leaving them alone while I was at work. They left the house clean and locked the door when they were finished. I couldn't ask for more.
35

25-Nov-2014

I'd recommend them to anyone. I'm extremely satisfied with the product and worker who installed it.
35

25-Nov-2014

The guys were great to work with.
35

10-Nov-2014

Very impressed with Ron and his team. They stayed for more than 10 hours to make sure our heating system was back online in one day. They did a very professional job. I very appreciate the hard work.
35

27-Oct-2014

Very satisfied with the installations. The guys did an excellent job. Very well done. They clean up before they leave.
35

16-Oct-2014

We have used Fritch for 51 years. We are very satisfied with everything we had done.
35

11-Sep-2014

Justin Schmidt and Miguel Cadiz were absolutely professional and delightful to have in my home. They were very patient with all of my questions.
35

11-Sep-2014

Mr. Mauser personally known and company did previous installation for my niece and husband in Bethlehem.
35

08-Sep-2014

We were very, very pleased with the installers. I was really impressed that the one installer is the same installer that was here to install my original system 14 years ago!! Good job!
35

31-Jul-2014

We were quite pleased with the installers workmanship and knowledge of the system, as well as being perfect gentlemen. The first employee who looked at our wall unit actually sold us on the system as he explained how it worked and the benefits of installing one.
35

29-Jul-2014

After initially speaking with Mat Pirozzi, I chose Fritch over the competition based on his extensive product knowledge and willingness to answer my questions. I found Greg and Sean to be just as helpful and courteous during the installation process. I couldn't be more impressed with Mat, Greg and Sean and have no problem referring others to Fritch. Thank you!
35

24-Jul-2014

Our church is extremely pleased with the air conditioning work in the sanctuary a few years ago and the ductless systems installed in the church offices. You are to be commended on exceptional work and courteous professional employees.
35

12-Jun-2014

I was impressed by the safety measures taken when placing a drop cloth in a walkway where the patients walk. Also, they were polite and helpful.
35

22-Jan-2014

After comparing the results of three estimates, the decision to take the recommendation of Mat Pirozzi was made. He made me feel confident the furnace was the best choice for our home. The servicemen were professional, courteous and efficient.
35

22-Jan-2014

I will always stay with you as long as I have my home and then I would recommend you to the new homeowners.
35

05-Dec-2013

Workers were very quick and efficient. Would highly recommend this company.
35

05-Dec-2013

Another fine job done by Fritch service.
35

12-Nov-2013

Excellent job. Both men were excellent. I have known Tom Masters for 24 years, when we built our home, and he is an exceptional person and technician.
35

12-Nov-2013

Very Knowledgeable, very prompt to help solve the problem, very patient in taking time to answer questions.
35

12-Nov-2013

Fritch is a very dependable company to do business with. All their employees are very helpful and courteous.
35

28-Oct-2013

Excellent work. Very informative and helpful.
35

28-Oct-2013

We have been a Fritch customer for over three years and everyone we have met from the office staff to the technicians, to the fuel truck drivers have been professional, knowledgeable and courteous. We are extremely satisfied with all work we have had done and will continue to only use Fritch for all of our HVAC needs.

03-Oct-2013

This was an emergency situation, the basement oil tank was leaking. A technician was there within 30 minutes to stop the leak and remediate. A new tank was installed and everything cleaned up within 24 hours. Fantastic service! Thank You.

03-Oct-2013

The two installers were very courteous and did a wonderful job! I will recommend Fritch to friends and neighbors.

06-Aug-2013

The technicians were courteous, polite and did quality workmanship. Very happy with the results!

06-Aug-2013

We would like to commend your workers on excellent service and craftsmanship. All work was done exactly as quoted. We'll definitely recommend you to others. Thanks guys!

12-May-2013

Very satisfied. I'd recommend them to anyone.
The old furnace served well for many years. How great it is now to experience even and soothing warmth and enjoy quietness at the same time.
I was hesitant to have Fritch Fuel and not UGI install our gas unit. So pleased with our decision - Ron was terrific! Thank you.
Thank you. Very pleased with prompt, clean, and efficient service.
The men who came were pleasant, cleaned up after themselves and answered all questions.
The two contractors you sent me were neat, friendly, and informative. Very nice workers. Thank you for sending me the best.
Jim, who installed my water heater, is always friendly and efficient. I was happy to see a familiar face when he came to the door!
Very good presentation by sales rep. Overall workmanship was very professional, timely, and courteous. The employees kept my house clean. Very good.
Scott and Dan were very understanding of personal circumstances with my 91 year old father allowing a later start time. Everyone was knowledgeable and I'd recommend Fritch without hesitation. Thank you everyone!
Nothing but high praise for installers and their work. Ron, Greg, Kevin and, of course, Scott. Thanks also to manager Ricky Gower, who was very helpful in the whole project.
Your employees were very courteous and did the job at task in a timely manner. They did a good job.
The fact that I heard the generator commercial while on hold for another issue prompted my inquiry and eventual purchase.
Exceptional men. Dan and Greg, the installers, were so kind and polite, professional and proficient. A pleasure to have in our home.
Overall, A+
The salesman was well educated to handle our needs. The installers were exceptional workers, courteous, friendly, took care of my home with cleanliness. The whole experience was great. Everything was effortless on our part. The office staff has always been great also. Thanks to everyone.
Workers were professionals—answered our questions and concerns. A pleasant experience having a major installation accomplished in a short period of time—no major hassles.
The installers were wonderful. They were knowledgeable and took the time to share that knowledge with us. They did a very clean and neat job. Extremely professional.
The Carrier name is the first door opened in quality but having knowledge of the expert installers closes the deal.
The installers were very neat, courteous, and knowledgeable. Scott was helpful with rebates and questions after installation.
A truly professional organization.
The installation was done quickly and very professionally. The installers were very nice and answered all my questions.
Thank you for a job well done. The process was very simple from estimate through installation. The installers were very professional and answered all of ours questions.
This was a somewhat complex project. The service men went out of their way to work with us regarding pipe locations, wall penetrations, etc. They were extremely professional, clean thorough and very knowledgeable. I would highly recommend Fritch and will continue to have all my service work done by them.
The installers Scott and Greg were extremely courteous and professional. The job site was very neat. I would definitely recommend Fritch based upon my experience.
The work was performed in a very satisfactory manner with consideration to the premises. All in all it was a pleasant experience. I would recommend Fritch to my friends.
We greatly appreciate the guys who put our new furnace/boiler in! They were so nice and a lot of fun. They were very prompt even on the morning after a snowstorm. I would recommend Fritch to everyone. We had other estimates and Fritch beat those prices for the same unit. One of the estimates was from a company we've used for 10 years to service our old furnace. Believe me, we won't be going back!
My family have been Fritch customers since the 1940's. Who else would I rely on?
We have always been well satisfied with your services. Everyone is friendly, courteous and knowledgeable; from the girls in the office to the sales staff to the installers and the guys who service our furnace every year. Thank you again for all of your great service.
I was very pleased with the installation of my heating system. The installers were pleasant and professional. I would also like to commend the office staff as they are always pleasant and helpful. Fritch is reliable and prompt when called upon.
The installers were very friendly and knowledgeable. I felt very comfortable having them in my home.
We continue to be very satisfied with everything Fritch has ever done for us including central air conditioning, a water heater, and now a new boiler. Your workmen are the tops!
The installers were very prompt, courteous, professional, and most importantly, capable and knowledgeable. Thank you for the flawless installation.
We were very pleased with the prompt service and friendly employees who went out of their way to get us our new furnace. So glad we chose Fritch!
Installer was very organized and professional.
Excellent experience from the salesman to the installers. Highly satisfied.
From the sales representative to the installers - an excellent and professional job. I am very happy I had Fritch handle my furnace needs.
Pleased with the planning, coordination, and timeliness of the completion of the project which was finished ahead of schedule.
I was thoroughly pleased with the high degree of professionalism and competence of the individuals who installed heat in my sunroom. They patiently answered my many questions. Thank you for a job well done.

One of the best things I did to my home this past year was to have Fritch install a gas log insert in my fireplace; it made a world of difference during the winter months. A hit of the switch and we had warmth and ambiance with none of the work or cleanup of a traditional log fire, sweet. Dan, the gentleman that installed the logs was a professional in every sense of the word and the entire installation process from start to finish was exceptional.

In June I decided to replace my air conditioner and was thrilled to discover Dan had once again been assigned. Dan and his partner Richard were both punctual, professional, friendly, and consistently surpassed all my expectations and possessed infinite patience with my unending questions and interruptions. Another stellar installation by Fritch, thank you.

We are very pleased with your work. You have provided service for us for almost 50 years. Thank you.
A big and appreciative thanks to the crew that was involved with my new furnace installation. Especially helpful was the info passed on about the furnace operation. The craftsmanship of the installation was super.
Your installers were punctual, professional, friendly and consistently surpassed all of my expectations and possessed infinite patience with my unending questions. Another stellar installation by Fritch.
The installers were professional, knowledgeable, and hard working. We are extremely happy with the results and would recommend Fritch to anyone.
The installers were very informative about product care and maintenance. The entire job was done in a very satisfactory time frame. You are fortunate to have employees such as these on staff.
The installer was very courteous and did a fantastic job.
Very satisfied with the installers. They were very neat, courteous, and friendly.
I am very pleased with all services performed.
I was very satisfied with the prompt service and very knowledgeable and courteous installers.
Always courteous, efficient, and knowledgeable. A great company!
Fritch did a great job. They went the extra mile to get things done right rather than take short-cuts. We're very pleased.
We are deeply grateful for the special consideration Fritch extended to us. They expanded their installation team to accommodate our urgent healthcare needs. The final result was a complete extraction and installation of our heating system in just nine hours during late February. A sincere thanks to all!
Fritch worked around our schedule and completed the job efficiently and professionally. The installers left the work area cleaner than when they began!
The Fritch work crew performed an outstanding job! The staff was polite, knowledgeable, and thorough.
Very neat and professional installation.
A very professional oil tank installation by very professional and courteous installers.
Your employees are extremely courteous and helpful.
No matter the problem, Fritch always seems to solve it.
The installers were extremely professional and did an excellent job.
Whenever we have work done at our home, regardless of the contractor, we ask that they only use Fritch for the job.
Very courteous, informative and professional!
Your employees made our experience a good one. Keep up the excellent service.
I can't imagine dealing with anyone but Fritch. Your professionalism and reliability are top-notch!
Fritch did a truly excellent job. The installers were friendly, courteous, and obviously masters of their trade.
The installers were friendly and worked very well as a team. Even in very tight quarters they still managed to complete the job in a prompt and neat fashion. We hardly knew they were here.
We chose Fritch based on the company's reputation. From your knowledgeable salesmen to your excellent installers, we felt we were in good hands.
We appreciate Fritch's very reliable service and the courteous, professional, and friendly manner of your installers.
Fritch's installers were knowledgeable, worked in a professional manner, and were very neat in cleaning up their work area.
We have worked with Fritch for more than 45 years and have been continually satisfied with their work.
Fritch's workmen were very courteous and took the time to show me how everything worked. They answered all of my questions in a clear fashion.
Fritch's installers were very polite and kept our house very clean while installing our humidifier.
I have been a Fritch customer for over 30 years, over which time I have been very satisfied with their performance. Fritch comes highly recommended.
Top-notch service. Thanks!
Fritch's installer should be congratulated on his superior performance. He was very sensitive to our needs, which were quite complex. We are very pleased and thankful for his exceptional skill and understanding.
I called Fritch for a quote and got an answer and a fast assistant in two days. I am very satisfied with Fritch.
Our two Fritch workmen worked well as a team and were very friendly. They also took great care to explain the different steps of their process to us. We are very happy with Fritch's service.
Fritch was very neat and clean and did a great job of cleaning the furnace I bought from them. I thank them again for their fine service.
Thank you for the wonderful service I received with my yearly cleaning. Fritch was fantastic and thorough. What a joy it was to have Fritch take care of my furnace. Thanks again for the continued great service.
I can't say enough good things about the team that installed my AC, air purifier, and heat pump. Fritch's crew worked during one of the hottest days in the summer, and had to work in a small crawl-space-type attic, but they never complained. They were friendly, polite, and always kept their work area clean. They were knowledgeable about the equipment they were installing and always took the time to answer my questions. Fritch should be thankful to have such good workers on their staff.
Fritch's installers were very courteous, quiet, and neat. I am very satisfied with Fritch's work.
Excellent job. Very satisfied with Fritch's performance.
I would like to compliment Fritch on the wonderful installation of our central air conditioning. We have enjoyed it this summer and marvel that the temperatures on the first and second floors are identical. We credit not only the superior Carrier equipment, but also, and more importantly, the superior design and installation that went into our system. Once again, many thanks.
Our Fritch team was made up of installers that were great to work with.
I am very pleased with Fritch! They were courteous and always worked with a smile. I would recommend Fritch to anyone.
Fritch's work crew was excellent—friendly, courteous, and helpful.
The entire Fritch crew was very amicable, courteous, and professional. Very satisfied.
Fritch was outstanding. They especially did a great job explaining the system, and they were extremely thoughtful about keeping our house livable while they worked. I'm totally impressed.
Well-done job!
My air system is silent, cool, and efficient. I'm very satisfied with my service and the company I chose.
Fritch people are courteous, efficient, pleasant, and helpful—genuinely nice guys who take the time to explain things. You appreciate that when your furnace is making loud noises in the middle of the night and they come right out and fix it.
Fritch did as they promised—often hard to find. Thanks!
Fritch's professional installers were exceptionally courteous, neat, and answered all our questions. It was a pleasant experience through a stressful time. Thank you!
Quick job and nice service guys.
Very pleased with the work and workers.
It's been five years now that we've been on the Fritch service agreement, and we're very pleased. They come around for the tune-up every fall, and they're always prompt and efficient. The whole arrangement is worry-free.
We've used Fritch ever since we moved into this house more than 25 years ago. They've never disappointed us—in fact, I give them credit for keeping our heating system going all these years.
Fritch was professional and courteous and very attentive to our installation.
It was a real pleasure to have Fritch install our AC. Upon completion, the cleanup was exceptional.